The Encyclopedia of Finance and Insurance Management

The Encyclopedia contains a wealth of information detailing the automotive industry with an emphasis on F&I, products, menus, objection handling, ethics, compliance, credit insurance, credit bureaus, banking, e-commerce and e-contracting.

Contributing Authors:

 Prof. Robert W. Serum, Ph.D. Northwood University
 David N. Robertson, AFIP
 John Walsh, Institute for Ethical Behavior
 Thomas B. Hudson, Hudson Cook, LLP
 Gary T. Fagg, FSA, MAAA CreditRe Corporation
 Marguerite Watanabe, Benchmark International
 Patrick Colbert, First Advantage CREDCO
 Timothy J. Gill, Advent Resources, Inc.
 Terrence O’Loughlin, Reynolds & Reynolds

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