11. March 2010

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Reinstated by GM, local dealers say they’re relieved

Rhode Island News
By Peter C.T. Elsworth
Journal Staff Writer
March 11, 2010
WOONSOCKET, R.I. — Fred Simon said he was happy and sad when he got the news Saturday that General Motors had decided to reinstate his Chevrolet dealership.
“I felt a lot of relief and a lot of sadness, too,” the president of Simon Chevrolet said Wednesday. [...]

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11. March 2010

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GM to reinstate 661 dealerships The automaker will reinstate 661 of the franchises that it planned to drop.

By Jerry Hirsch and Tiffany Hsu
March 5, 2010
In a move that could provide economic relief for hundreds of communities nationwide, General Motors Co. said it would reinstate nearly 700 dealerships that it had planned to drop from its sales network.
The automaker sought to shed what it considered excess dealers as part of a bankruptcy [...]

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22. January 2009

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CIRAS: A New Player in Professionalizing the Global Automotive Trade

CIRAS:  A New Player in Professionalizing the Global Automotive Trade

Scottsdale, AZ – The first two of many revolutionary online certification programs offered by CIRAS – the Center for International Retail Automotive Standards – have met with enthusiastic reviews from industry professionals. These web-based certifications– Financial Services Professional (FSP) for F&I Managers, and Customer Services Professional (CSP) CSI Certification for all dealership personnel, were [...]

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18. March 2008

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F&I Tips: Setting the Proper Image

In business, image is everything. Your customers will make assumptions about you based on your image. If you look professional, they will see you as professional. This positive image sets the stage for sales success. Remember: you never get a second chance to make a first impression. The same hold true [...]

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11. March 2008

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A New Year Requires New Goals

F&I tips on how to increase the efficiency of the automotive sales team by increasing communication.

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5. February 2008

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Leasing in Today’s Market

Dealerships throughout the country are taking a more serious look at lease alternatives. Statistics show that approximately a fifth of all new vehicles—including cars, trucks, SUVs, and vans—are leased in today’s market. It is a venture worthy of serious attention. This is especially so, because vehicle costs have spiraled upward [...]

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24. December 2007

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ADI Articles Featured in GMAC Front-End Operations Supplement

ADI’s Dean of Education Arzu Algan’s articles are featured on F&I Magazine’s web site in "An exclusive GMAC-sponsored Front-End Operations Supplement". This supplemental by GMAC Financial Services presents some of the industry’s best practices. Due to ADI’s commitment to excellence in the automotive Finance and Insurance field, GMAC consulted Dean Algan to share her [...]

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20. December 2007

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Rewards of the Sub-Prime Market

Sub-prime sales have a come along way in recent years. In the past, most franchised dealers couldn’t see the potential for profits from sub-prime business.  They dismissed it outright as “too risky.” They thought credit-challenged, lower income customers were someone else’s problem, rather than an opportunity for increased business. They virtually [...]

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12. December 2007

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Importance of the Meet & Greet

The customer has probably spent several hours with a salesperson, and now is introduced to a new individual who has the power to make, or break, the transaction. The fear of the unknown is always scary, so there is bound to be some trepidation on the customer’s behalf.
To help put [...]

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12. December 2007

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Understanding the Credit-Challenged Market

The automotive industry is changing.  Profit margins are narrowing as the marketplace becomes increasingly competitive – and complex.   For the consumer, this is the golden age of choices – not only in the myriad of products that have flooded the market – but in financing options, and the companies that offer them. [...]

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