The manufacturer has a very different view of CSI.  The manufacturer, as opposed to the dealer, must be concerned about the value of its products and services to a much wider audience: not only all the customers that consume the products, but also all the dealers that represent the manufacturer and [...] Read more »

CSI is seen as both a blessing and a curse in the automotive industry.  It is a way for both automakers and autodealers to identify areas where their performance may be lacking; it also means that the manufacturer or dealer must accept responsibility for any problem areas.  With the global [...] Read more »