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CIRAS: A New Player in Professionalizing the Global Automotive Trade
Scottsdale, AZ – The first two of many revolutionary online certification programs offered by CIRAS – the Center for International Retail Automotive Standards – have met with enthusiastic reviews from industry professionals. These web-based certifications– Financial Services Professional (FSP) for F&I Managers, and Customer Services Professional (CSP) CSI Certification for all dealership personnel, were [...]
Continue reading...F&I Tips: Setting the Proper Image
18. March 2008
In business, image is everything. Your customers will make assumptions about you based on your image. If you look professional, they will see you as professional. This positive image sets the stage for sales success. Remember: you never get a second chance to make a first impression. The same hold true [...]
Continue reading...A New Year Requires New Goals
11. March 2008
F&I tips on how to increase the efficiency of the automotive sales team by increasing communication.
Continue reading...Leasing in Today’s Market
5. February 2008
Dealerships throughout the country are taking a more serious look at lease alternatives. Statistics show that approximately a fifth of all new vehicles—including cars, trucks, SUVs, and vans—are leased in today’s market. It is a venture worthy of serious attention. This is especially so, because vehicle costs have spiraled upward [...]
Continue reading...ADI Articles Featured in GMAC Front-End Operations Supplement
24. December 2007
ADI’s Dean of Education Arzu Algan’s articles are featured on F&I Magazine’s web site in "An exclusive GMAC-sponsored Front-End Operations Supplement". This supplemental by GMAC Financial Services presents some of the industry’s best practices. Due to ADI’s commitment to excellence in the automotive Finance and Insurance field, GMAC consulted Dean Algan to share her [...]
Continue reading...Rewards of the Sub-Prime Market
20. December 2007
Sub-prime sales have a come along way in recent years. In the past, most franchised dealers couldn’t see the potential for profits from sub-prime business. They dismissed it outright as “too risky.” They thought credit-challenged, lower income customers were someone else’s problem, rather than an opportunity for increased business. They virtually [...]
Continue reading...Importance of the Meet & Greet
12. December 2007
The customer has probably spent several hours with a salesperson, and now is introduced to a new individual who has the power to make, or break, the transaction. The fear of the unknown is always scary, so there is bound to be some trepidation on the customer’s behalf. To help put [...]
Continue reading...Understanding the Credit-Challenged Market
12. December 2007
The automotive industry is changing. Profit margins are narrowing as the marketplace becomes increasingly competitive – and complex. For the consumer, this is the golden age of choices – not only in the myriad of products that have flooded the market – but in financing options, and the companies that offer them. [...]
Continue reading...Sales and Finance Dilemma: How many “mind-deals” lead to a sale?
5. December 2007
Every day, countless potential sales are lost by dealerships across the country. While the loss of profit to the dealership is cause for concern in itself, the worst part of this grim scenario is the reason behind the loss: potential customers are lost every day because their deals are mismanaged. Virtually [...]
Continue reading...Menu Selling and Compliance are Not Dirty Words!
13. November 2007
by Rebecca Chernek Jim Collins, author of the best selling book Good to Great, studied many U.S. companies to learn why some of them could be mediocre or “nothing special” for years, and then transform themselves into outperforming some of the most well-known and well-run of their competition. He said the question [...]
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- Doug: It is very true that as a salesperson - and aren't...
- Carlos: I guess we did come full circle. Profit margins ar...
- Motor Supermarkets: Of course, what a great site and informative posts...
- AFI: EXCELLENT ARTICLE!!!...
- Warwick Kelly: Can I have samples too as sent to Lea & Kevin?...
22. January 2009
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