Welcome to ADI’s F&I News Page.
Within this section of our website you will find current industry news, tips and articles written by industry professionals and current job openings for F&I Managers and Service Advisors. If you are interested in becoming a guest contributer, and writing for ADI please contact us. We are looking for quality content to share within the industry.
A Little About ADI
The Automotive Dealership Institute is the culmination of decades of practical experience and training expertise in the expanding automotive retail industry. ADI’s goal is to educate talented individuals interested in embarking or advancing their careers in automotive dealerships, lending institutions and related fields.
Automotive Finance and Insurance Management
Students who complete the monthlong 160 clock-hour Automotive Finance Management course are trained to present to customers all products normally offered in dealership F&I offices, including extended service contracts, anti-theft devices, GAP protection and loan programs for A, B, C and non-prime credit consumers. They are also trained on products designed to protect the resale value of the vehicle, including safeguard paint, fabrics and interiors.
In addition to learning how to present a loan package along with F&I products, students are trained to take accurate credit applications, obtain and merge multiple credit reports and analyze those reports to structure loan packages in accordance with specific lender guidelines. Students learn all appropriate state DMV and federal laws and regulations relating to dealership F&I offices. They learn how to make proper oral and written disclosures and to obtain all finance document signatures as required by law. They learn to place indirect consumer auto loans with financial institutions, and to prepare and audit loan packages for funding. Students also learn how to assist customers with non-prime credit, including those who have had bankruptcies, charge-offs, foreclosures, judgments, repossessions and other credit blemishes. They are taught finance and insurance procedures and protocol for automotive Internet sales, and such alternative-style dealerships as those specializing in recreational vehicles, motorcycles and other motorsports.
Automotive Service Advisor
Students who complete the 80 clock-hour Automotive Service Advisor course are trained on the service process, the advisor’s responsibilities, building customer rapport and creating value. They are also trained to improve performance, handle telephone procedure/objectives and overcome objections. They learn the customer interviewing process, fact finding, effective ways of documenting service, delivery and follow-up.
