Competition is fierce, and profit margins are thin. Today’s dealers are looking for an edge in the way they do business, to increase CSI and improve their bottom line. Some have done just that, thanks to electronic contracting. E-contracting is a paperless system that greatly speeds the funding process. It is a [...]

While franchised new-car dealerships have been mining F&I gold for more than 30 years now, their used-car counterparts have been slow to follow suit. There are reasons for this, of course. At smaller independent dealerships, there is less distinction between job duties, with one person often wearing the hats of many. [...]

By Keith Tuber British naturalist Charles Darwin’s theory of evolutionary selection, developed more than 150 years ago, changed for many individuals the contemporary thought process concerning the origin of life. Darwin, who had planned to enter the ministry, wrote that variation within species occurs randomly and that the survival or extinction of each organism is determined by [...]