Your attitude toward yourself and your customers is critical to your success. Attitude influences our behavior and our actions, and ultimately defines what we can or cannot do. Once a negative attitude takes hold, success becomes an uphill battle. Much like a disease, a negative attitude can become a chronic problem, [...]

People love cars and the decision-making process: the model, equipment, color and so forth. They take pride in the possession of a new car. What they generally don’t like is the experience of shopping for a new car. They often feel manipulated and mismanaged. Regardless of the deal they negotiated, there [...]