The transition of the customer from the salesperson to the finance manager is critical to ensure a successful transaction. Here’s how to achieve it. The chain of custody as it refers to the customer is essential in all aspects of the automotive sales process. The customer must be controlled at all [...]

Every day, countless potential sales are lost by dealerships across the country.  While the loss of profit to the dealership is cause for concern in itself, the worst part of this grim scenario is the reason behind the loss: potential customers are lost every day because their deals are mismanaged.  Virtually [...]