A MESSAGE FROM THE SCHOOL DIRECTOR AND STATEMENT OF PHILOSOPHY

January 1, 2007
Scottsdale, AZ

Congratulations. The Automotive Dealership Institute is the culmination of decades of practical experience and training expertise in the expanding automotive retail industry. By considering this institution, you have taken the first step in securing a future that holds great promise. The faculty, administration and staff commend you. Individuals attending the Institute are considered VIPs, and that is exactly what they become when they take their places in the workforce as Automotive Finance & Insurance (F&I) Managers, Special Finance Managers and other key management, sales and indispensable service and clerical positions.

Limited seating in our classrooms ensures that each student is given proper attention. Our seasoned, field-tested instructors take extra time with those new to the automotive industry, enabling them to become as familiar with all the terminology and concepts as those with experience. Hands-on training on authentic automotive F&I software provides another major benefit.

This is an excellent time to be considering an automotive career. According to the National Automobile Dealers Association (NADA), more than 1 million people are employed in nearly 21,800 dealerships nationwide, contributing to an annual payroll of more than $48 billion. More than 705 million vehicles have been sold in the United States since Henry Ford’s first Model T. The cost of those vehicles? More than $6.7 trillion.

The Automotive Dealership Institute’s F&I curriculum has been carefully crafted to include all aspects of finance management, from automotive, motorsports and recreational vehicle dealership operations to deal structuring, lender relations and Internet sales and management. We believe there is no finer course of study for this particular subject matter anywhere in the world. Our Service Advisor and Business Office courses are also first class, and can pave the way for unique job opportunities that are both well paid and self satisfying. We welcome your interest, and invite you to prepare for an exciting, high-paying automotive career by enrolling in the Automotive Dealership Institute.

ALAN ALGAN
CEO/Executive Director
Automotive Dealership Institute

STATE APPROVAL AND LICENSURE

The Automotive Dealership Institute is licensed to operate in the state of Arizona, however, this approval does not imply any endorsement or recommendation by the Arizona State Board for Private Postsecondary Education.

MISSION

The Automotive Dealership Institute’s mission is to provide the nation’s most comprehensive instruction in the automotive management arts. Consequently, our primary objective is to train the automobile dealership executives of the future. Graduates of the school, depending on the course they complete, are prepared for the following career paths:

Finance & Insurance Manager
Special Finance Manager
Finance Director
Automotive Sales & Leasing Representative
Automotive Internet Sales Representative
Automotive Internet Consultant/Manager
Corporate Sales Representative
Loan Officer/Underwriter
Service Advisor/Consultant
Service Manager
Automotive Business Office Administrator

To accomplish our objective, we teach our students the various job functions of Finance and Insurance Management, Sales Management, the Service Advisor Process and Business Office Administration in franchised automobile dealerships and financial institutions.

Ideal candidates for a career in automotive management are individuals who desire to excel, are people friendly, well organized and who possess basic math skills. These individuals will develop the tools necessary to establish themselves at today’s modern car dealerships, which rely greatly on CSI (Customer Satisfaction Index). We are confident our graduates will climb the corporate ladder, rising to top positions in their fields.

To enable our students to succeed, our instructors provide all the latest rules and regulations that affect the auto industry, and train them on cutting-edge technology.

GOAL AND EDUCATIONAL OBJECTIVES

The goal of the Automotive Dealership Institute is to educate talented individuals interested in embarking or advancing their careers in automotive dealerships, lending institutions and related fields.

Students who complete the monthlong 160 clock-hour Automotive Finance Management course are trained to present to customers all products normally offered in dealership F&I offices, including extended service contracts, anti-theft devices, GAP protection and loan programs for A, B, C and non-prime credit consumers. They are also trained on products designed to protect the resale value of the vehicle, including safeguard paint, fabrics and interiors.

In addition to learning how to present a loan package along with F&I products, students are trained to take accurate credit applications, obtain and merge multiple credit reports and analyze those reports to structure loan packages in accordance with specific lender guidelines. Students learn all appropriate state DMV and federal laws and regulations relating to dealership F&I offices. They learn how to make proper oral and written disclosures and to obtain all finance document signatures as required by law. They learn to place indirect consumer auto loans with financial institutions, and to prepare and audit loan packages for funding. Students also learn how to assist customers with non-prime credit, including those who have had bankruptcies, charge-offs, foreclosures, judgments, repossessions and other credit blemishes. They are taught finance and insurance procedures and protocol for automotive Internet sales, and such alternative-style dealerships as those specializing in recreational vehicles, motorcycles and other motorsports.

Students who complete the 80 clock-hour Automotive Service Advisor course are trained on the service process, the advisor’s responsibilities, building customer rapport and creating value. They are also trained to improve performance, handle telephone procedure/objectives and overcome objections. They learn the customer interviewing process, fact finding, effective ways of documenting service, delivery and follow-up.

STAFF

Administration

Alan Algan
CEO/Executive Director

Mr. Algan is responsible for establishing the Institute’s policies and procedures, as well as overseeing daily operations and long-term strategic planning. He has spent more than 14 years as an owner and director of operations, respectively, of two F&I schools in Southern California. Prior to that he spent 18 years in the automotive industry in senior management positions, including a stint as vice president of an international leasing company headquartered in Canada. In 1992, Mr. Algan wrote the popular authoritative resource guide, Automotive F&I Management, the first book of its kind admitted and catalogued in the U.S. Library of Congress in Washington, D.C. Enormously successful, the book has sold out each of its five editions.

Arzu Algan
CFO/Dean of Education

Dean Algan is responsible for developing and structuring the ADI's course curriculums.She holds instructor and associate director certificates from the BPPVE. Previously Dean Algan served as director of education at two F&I schools. Prior to that,she was an experienced F&I director who was responsible for lender relations, contracting anc cash management at a large automobile dealership. She also conducts ADI’s automotive lending workshops in the Asian Pacific in conjunction with The Asian Banker. Dean Algan studied at Northwood University, majoring in Automotive Marketing and Management. She serves on the board of teaching faculty for the Banking Academy - Education Centre for Practicing Professionals for The Asian Banker.

Amber Grunwald
Vice President/Director of Operations

Ms. Grunwald has been with ADI since its inception. She is responsible for managing the daily business activities of the school including office management, scheduling, record-keeping and recruitment. Ms. Grunwald holds a Bachelor of Fine Arts degree from the University of Arizona and a Master of Fine Arts from the University of California, Irvine. She has an extensive background in design and also assists in ADI’s creative marketing needs, such as print, collateral and web development.

Michael D. Strauber
General Counsel

Mr. Strauber has been practicing law in Arizona since 1983. As general counsel to the Automotive Dealership Institute, Mr. Strauber is consulted on all legal issues, from protecting the school’s proprietary and intellectual content from copyright infringement to ensuring the school’s compliance with all federal and Arizona school laws. Mr. Strauber received his Juris Doctor from the University of Kansas School of Law in 1983, and later that year was admitted to the State Bar of Arizona. In addition to being a respected attorney, Mr. Strauber is also a Certified Public Accountant.

STUDENT RIGHTS

Notice of Student Rights

An application who provides written notice of cancellation within three days (excluding Saturday, Sunday and federal or state holidays) of signing and enrollment agreement is entitled to a refund of all monies paid. No later than 30 days of receiving the notice of cancellation, the school shall provide the 100% refund. Read the Notice of Cancellation form for an explanation of your cancellation rights and responsibilities. If you have lost your Notice of Cancellation form, ask the school for another copy.
After the end of the cancellation period, you also have the right to stop school at any time, and you have the right to receive a refund for the portion of the course not taken. Your refund rights are described in the enrollment agreement. If you have lost your enrollment agreement, ask the school for a description of the refund policy.
If the school closes before you graduate, you may be entitled to a refund. Contact the Arizona State Board for Private Postsecondary Education at the address and telephone number printed below for information.
If you have any complaints, and the complaint can not be resolved after exhausting the institution’s grievance procedure, you may file a complaint with the Arizona State Board for Private Postsecondary Education. You must contact the State Board for further details. The State Board address is:

1400 West Washington, Room 260
Phoenix, AZ 85007
Phone: 602-542-5709
Website: http://azppse.state.az.us

Refer below for Student Grievance Procedure.

STUDENT TUITION RECOVERY FUND (STRF)
The Student Tuition Recovery Fund (STRF) was established and administered by the Arizona State Board for Private Postsecondary Education. Any student injured by a private postsecondary education institution ceasing operations before fulfilling its contractual obligations or fully providing the services which were paid for in advance may recover from the fund an amount not to exceed the actual damages sustained.

To qualify for STRF reimbursement, a student must file an STRF application no later than one year after the private postsecondary education institution has ceased operations. The student must submit a complaint to the Board outlining the circumstances surrounding the claim. The Board shall promptly investigate the complaint, and if the complaint and claim are valid, the Board shall pay the claim in the amount it considers reasonable.

Any student injured by a private postsecondary education institution ceasing operation is eligible to submit a claim against the fund unless the person is not a resident of this state and is enrolled in distance learning instruction.

ADMISSIONS

Campus Tours
Tours of the Automotive Dealership Institute are available to prospective students and visitors.

Requirements
Admission is open to anyone 18 years of age or older who possesses a high school diploma or GED, and who can comprehend and assimilate the concepts and details inherent in Dealership Finance and Sales, Service Advising or Business Office practices. Basic typing and math skills, along with a good command of the English language (reading, writing, speaking), is also essential. Prior experience in car sales, banking, finance, insurance, customer service or retail sales is an advantage for students seeking to become an F&I Manager. Experience as a mechanic or in customer service is helpful for students pursuing a career as a Service Advisor, while office experience is beneficial for those interested in working in a dealership Business Office. All applicants must pass an entrance exam and admissions interview. The Automotive Dealership Institute does not offer any English Second Language (ESL) classes.

Policy
The Automotive Dealership Institute admits qualified individuals without discrimination toward race, color, national or ethnic origin, marital status, sex, sexual orientation, age, religion or physical ability.

Prospective students must register for class in person. Applicants should apply at least two weeks prior to their anticipated start date to allow ample time for the application review and verification process, as well as the entrance examination and scoring. If the applicant fails the entrance exam, admission will be denied and no fees assessed. If the applicant passes the exam, he or she may continue with the registration and enrollment process. Tuition must be paid before enrollment is finalized. Financing is available for those who qualify.

Procedure
The admissions process includes the following steps:

Making an appointment with an admissions representative.
Touring the Institute and receiving a catalog.
Participating in an enrollment interview to discuss both the candidate’s qualifications and details of the course.
Taking an entrance examination.
Completing an admissions application, enrollment agreement and other documents.

Entrance Examination
The Institute requires passage of an entrance examination it provides for all prospective students. The Automotive Dealership Institute Entrance Examination measures the applicant’s abilities to meet the skill levels required in their course of choice.

REQUIRED TEXTBOOKS, TUITION AND FEES

Entrance Examination
The cost of ADI’s copyrighted textbooks, handouts and computer labs are included in the tuition for the each of the following programs offered:

Automotive Finance Management Course: $12,000
Automotive Service Advisor Course: $6,000
Automotive Finance Management Online Certificate Course: $4,000
Automotive Finance Management Online Diploma Course: $8,000

Student parking is free in the building’s parking structure. The Institute assumes no responsibility for loss, theft or damage to any vehicle or its contents while parked there.

Unless specific arrangements have been made in writing, approved by the Executive Director and signed by both the student and the administrator, the total tuition is due on or before the first day of class.

COURSES OFFERED AND COURSE DESCRIPTIONS

COURSES OFFERED
Automotive Dealership Institute offers the following certificate and diploma programs:

Automotive Finance Management Course: 4 week, 160 clock-hour
Automotive Service Advisor Course: 2 week, 80 clock-hour
Automotive Finance Management Online Certificate Course: 160 clock-hour, at your own pace
Automotive Finance Management Online Diploma Course: 160 clock-hour, at your own pace

At ADI we offer our programs in clock hours only. A clock hour of instruction is a sixty
(60) minute period.

Course Descriptions

Automotive Finance Management Course
The Automotive Dealership Institute specializes in teaching Finance and Insurance Management, as it relates to automobile dealerships, and consequently offers a monthlong course. Automotive Finance Management is an accelerated 160 clock-hour course consisting of four comprehensive modules.

Automotive Finance Management is a 160 clock-hour course designed to prepare individuals for a career in the automotive and financial industries. The curriculum is divided into four weeklong modules:

Module 1: Dealership Retail Operating Systems. Vehicle Sales Transaction. Finance Software. Retail Leasing. Lease Calculations. Lease Agreements. Lease Disclosures. Practicing With Deals.

Module 2: Finance and Insurance – Prime. Finance Products. Laws, Rules and Regulations Mandated by Federal and State Legislation. DMV and Forms. Interest and Finance Charge Calculations. Credit and Prime Lending. Loan Structuring, Dealership Finance Platform, Practicing With Real Deals.

Module 3: Finance and Insurance – Non-Prime. Overview of Non-Prime Finance Lenders. Credit Bureaus, Budgeting and Deal Structuring for Non-Prime Lenders. Practicing With Real Deals. Special Finance Department Organization. Setting Up Procedures. Special Finance Software, Structuring Special Finance Deals.

Module 4: Introduction to Internet Finance, F&I Menu Selling Process/Objection Handling. The F&I Menu Selling Process. Finance Menu Presentation. Objection Handling. Practicing Menu Presentation. Videotape Presentations.

Automotive Service Advisor Course
The Automotive Dealership Institute offers a two-week course that teaches the Service Process at automobile dealerships. The Automotive Service Advisor course is an 80 clock-hour course consisting of two comprehensive modules:

Module 1: Introduction and General Description of What Is a Service Advisor. Identifying the Advisor’s Responsibilities. Understanding the Bureau of Automotive Repair and Writing a Repair Order. Telephone Procedures and Objectives. Customer Interview Procedures. The Value of Building Rapport and Providing Solutions.

Module 2: The Sales Process. Steps and Definitions of a Sale Cycle. Steps to the After Sale Process. Overcoming Objections. Learning to Fact Find and Isolate the Objective. Realizing Value and Profit. Customer Satisfaction.

Automotive Finance Management Online Certificate Course
The Automotive Dealership Institute specializes in teaching Finance and Insurance Management, as it relates to automobile dealerships, and consequently offers the Automotive Finance Management – Online Diploma Course.

Automotive Finance Management Online Certificate Course is an accelerated course consisting of three comprehensive online modules. It is designed to prepare individuals for a career in the automotive and financial industries. The curriculum is divided into three modules:

Module 1 – Online: Finance and Insurance – Prime. The F&I Department and The F&I Manager, Interest and Finance Charge Calculations, Credit and Prime Lending, Credit Bureaus, Prime Lending and Loan Process, Dealing with Lenders, Structuring and Placing the Loan, Qualifying/Deal Structuring.

Module 2 – Online: Laws, Rules and Regulations. Truth-in-Lending Act, Regulation Z and M, Equal Credit Opportunity Act, Fair Credit Reporting Act, Magnusson-Moss Warranty Act, Used Car Rule, IRS Cash Reporting Rules, USA Patriot Act, Gramm-Leach-Bliley Act, Payment Packing and Disclosures.

Module 3 – Online: F&I Menu Selling Process/Objection Handling. Introduction to Finance Products, F&I Menu Selling Process, F&I Menu Presentation Steps, Overcoming Customer Objections – General Objections, Cost Objections and Product Objections, Credit Union Conversions.

Automotive Finance Management Online Diploma Course
The Automotive Dealership Institute specializes in teaching Finance and Insurance Management, as it relates to automobile dealerships, and consequently offers the Automotive Finance Management – Online Diploma Course.

Automotive Finance Management Online Diploma Course is an accelerated course consisting of three comprehensive online modules and one in class module. It is designed to prepare individuals for a career in the automotive and financial industries. The curriculum is divided into four modules:

Module 4 – In–Class: Finance and Insurance – Non-Prime Finance. Credit Bureaus, Budgeting and Deal Structuring for Non-Prime Lenders. Practicing With Real Deals. Special Finance Department Organization. Setting Up Procedures. Structuring Special Finance Deals.

METHOD OF DELIVERY
Automotive Dealership Institute now offers both formal classroom training and online distance learning for its students.

CREDIT BY EXAMINATION
Students have the ability to challenge a portion of the course and earn full credit for it, provided he or she can pass the final exam given in that particular module. If the student is successful in the challenge, the course hours will be credited.

TRANSFER OF CREDIT
At this time the Automotive Dealership Institute is not affiliated with any other college or university. Consequently, it is up to each individual institution to either accept or reject credits for completion of the 160 clock-hour Automotive Finance Management course and the 80 clock-hour Automotive Service Advisor course.

GRADUATION STANDARDS
Each student must meet attendance, conduct and academic requirements (a minimum 2.0 grade point average to graduate).

STUDENT SERVICES

lIBRARY SERVICES
The Institute Library contains automotive and financial books and publications, as well as video- and audiotapes. The Library is accessible during the Institute’s regular hours of operation, and its use is free of charge. In addition, a public library is within a reasonable distance and students have access to online libraries from a number of automotive-related websites, including the National Automobile Dealers Association (NADA).

JOB PLACEMENT ASSISTANCE
The Institute provides placement assistance for graduates of the following approved programs: Automotive Finance Management, Automotive Service Advisor and Automotive Finance Management Online Diploma Course. These services include resume and interview preparation as well as job lead distribution. Placement assistance continues until the graduate obtains appropriate employment.

POTENTIAL OCCUPATIONS WITH DESCRIPTIONS
The Automotive Dealership Institute’s courses prepares students for successful careers at franchised automotive dealerships, used-car dealerships, auto finance companies, banks and companies that distribute aftermarket products.

A. Finance & Insurance Manager
The F&I Manager reviews all figures agreed upon between the customer and the dealership’s Sales Department. This includes disclosing and confirming these figures with the customer, and arranging for vehicle payment. If financing is necessary, the F&I Manager takes credit applications, obtains at least one credit report, and analyzes the information to ascertain the customer’s creditworthiness. Based on the credit information, the F&I Manager may impose one or more stipulations, and make the decision whether or not to deliver the vehicle.

The F&I Manager prepares the loan documents, DMV paperwork and other legal forms required by state and federal regulatory bodies. The F&I Manager is responsible for disclosing to the customer all aspects of the sale, including finance charges and interest rates. The F&I Manager also makes available such aftermarket products as credit insurance, extended warranties, anti-theft devices and appearance protection kits. The F&I Manager works with a variety of lenders, and keeps up-to-date on financing programs, automobile manufacturers and lease companies.

The F&I Manager must maintain a high Customer Satisfaction Index (CSI) with the dealership’s customers, as required by automobile manufacturers. The F&I Manager often leaves a lasting impression on the customer, as he or she is the last person of authority that customers normally see when purchasing a vehicle.

B. Special Finance Manager
To a large extent, the Special Finance Manager has similar duties as the F&I Manager. Special Finance Managers arrange financing for customers who have experienced substantial credit problems in the past, or who have little or no established credit.

C. Finance Director
Finance Directors are employed by high volume dealerships to supervise the F&I and Special Finance Managers. Along with these duties, the Finance Director establishes and maintains relationships with lenders, searches for more attractive finance programs for the dealership’s customers, and ensures that all paperwork is accurate and complete before being sent to lenders for funding.

D. Auto Sales/Leasing Representative
Sales and leasing are the fundamental elements of any dealership operation. It is what supports every other dealership department. If Sales Representatives are courteous and knowledgeable, they solidify the dealership’s customer base by encouraging repeat and referral business.

E. Auto Internet Sales Representative/Consultant
The Internet has become an increasingly indispensable tool for today’s modern automobile dealerships. Internet Sales Representatives/Consultants handle all leads generated through the dealership’s website, and communicate with customers through e-mail and telephone. Components of the Internet sales process include vehicle description and presentation, financing, delivery and follow-up.

F. Automotive Internet Manager
Internet Managers are hired by high volume dealerships to supervise the Internet Sales Representatives/Consultants. Along with these duties, the Internet Manager manages the department and ensures that all paperwork is accurate and complete before being sent to lenders for funding.

G. Corporate Sales Representative
These highly compensated account executives work for automotive-related businesses and call on dealerships to use their company’s products and services. These include extended service contracts, anti-theft devices and software for specialized computer procedures.

H. Loan Officer
Banks, credit unions and auto finance companies employ these individuals to evaluate applications and analyze accounts, qualify customers based on their credit history, and structure and budget loans. Loan Officers incorporate financial principles and government guidelines in the course of preparing automobile loans.

I. Service Advisor/Consultant
Service Advisor/Consultants translate both the customer's concerns and the actual reality of a repair problem into the standard language of a repair order. They also present the value of dealership service, and sell additional services to customers.

J. Service Manager
Service Managers supervise the Service Advisor/Consultants and manage the Service Department. They ensure a solid customer base by encouraging repeat and referral business. In addition they train the Service Advisor/Consultants on the service process to improve performance.

SATISFACTORY STUDENT PROGRESS

Academic Progress

Grading Policy
A written exam is given at the conclusion of each segment of study to determine whether the student has successfully mastered the material. Although students can pass with grades of less than 90%, they are encouraged to maintain a 90% grade point average. If a student fails a test, he or she may continue in class, but must retake the exam before the next module. Every question is graded as 0%, 50% or 100% correct. The scores for all questions are averaged and the percentage grade marked on the test. Scores are then converted to letter grades and transferred to academic transcripts utilizing the following conversion system:

Grading Procedure
90%   to   100% = A
80%   to    89% =   B
70%   to    79% =   C
60% to    69% =   D
0%   to    59% =   F

Grading is on the 4.0 scale.
A = 4.0 D = 1.0
B = 3.0 F = 0.0
C = 2.0

Completion Requirements
Students are required to pass all tests, complete homework assignments and participate in all class and lab sessions prior to earning a diploma. Students must complete the course with a minimum grade of C (70%) or better and meet the minimum attendance requirements to graduate.

ATtendance

Attendance Policy
Each student must attend every class session on time, as each day’s course material builds on the previous day’s lesson. Missing class time undermines the curricular goal and the student’s ability to successfully complete the course.

Students absent with reasonable cause will be allowed to make up the missing time, or be given the opportunity to attend the following scheduled or next available course, either from the beginning or from the missed day forward, subject to space availability. There is no charge or fee for rescheduling under these circumstances.

Leave of Absence Policy
A student may take a leave of absence for good cause, as long as the Executive Director receives notification in writing. The student must include all appropriate dates so that issues pertaining to classroom scheduling and space availability can be addressed. There are no student charges or fees associated with a leave of absence.

Although the majority of students complete the courses in allocated class sessions, there are occasions when a student must miss class time and return at a future date to complete the course.

Previous grades and progress will not be impacted by a discretionary leave of absence, or the taking or retaking of any portion of the course. Scheduling of extra class days will depend on classroom availability.

Conduct

Students, faculty members and administrators shall conduct themselves in a professional manner. Students are encouraged to dress in business attire in preparation for their careers.

Probation
If a student misses part of a class, that work must be made up. If a student misses class without reasonable cause or is frequently tardy, a warning will be issued as a precursor to probation. Each absence or tardy will be examined on a case-by-case basis.

If a student arrives for class more than 30 minutes late, or leaves more than 30 minutes early without reasonable cause, that student is considered tardy. A student will be placed on probation after three unexcused tardies or for missing a class, or part of a class, without reasonable cause. The student will remain on probation until all course work is current and progress is satisfactory. If a student has to make up a segment, or repeat a segment, the total time to complete the course must not exceed 1.5 times the maximum planned course completion time.

Three tardies without reasonable cause will result in probation or termination

Termination
The Automotive Dealership Institute reserves the right to terminate a student from a course, without graduation, for what it considers to be “Good and Sufficient Cause.” This includes, but is not limited to, the following: (a) The use, sale or possession of illegal or dangerous drugs. (b) Continued disruption of class, administration or surroundings of the facility. (c) Disorderly or lewd, indecent or obscene conduct anywhere in the facility. (d) Willful or persistent smoking in areas where smoking has been prohibited. (e) Theft or willful damage to any Institute property. (f) Abusive behavior, assault, battery, or any threat of force or violence against any Institute personnel. (g) Cheating on any test. (h) Any other “Cause” not listed above which is identified as “Good Cause” by any Institute authority.

Three consecutive absences without reasonable cause will result in termination from the course. Students will also be terminated for lack of academic progress or failure to abide by financial and/or other agreed upon contracts. If terminated, the student will receive a pro-rata refund based on the clock-hour formula.

Reinstatement Policy
Students terminated for failing to maintain satisfactory academic progress may be reinstated at the beginning of the next available class. Students must follow the appeal process for reinstatement. Once readmitted, students must achieve a minimum average of 70% (C) to remain in good standing.

RECORD KEEPING

All student academic and financial records are accurately maintained and filed in a secure and organized manner. Students are allowed to view their records, but the records must not leave the Institute. The Director of Operations has the dual responsibility for the safekeeping and accuracy of student records.

Should the Institution ceases operation, whether voluntarily or involuntarily, all educational records, or legible true copies of all educational records if originals are unavailable, shall be filed with the Arizona State Board for Private Postsecondary Education, 1400 West Washington, Room 260, Phoenix, AZ 85007 within sixty (60) days of ceasing educational operations.

STUDENT GRIEVANCE PROCEDURE

The Institute accepts the responsibility for its course content, the manner in which it is presented, and the representatives who administer and instruct at the Institute. The information that follows represents procedures by which a student may air any grievance or complaint that he or she may be inclined to register regarding the Institute, its course content or personnel.

A student who believes that an injustice has been committed against him/her should attempt to resolve the complaint by informal discussion with the employee or employees involved.
If the situation is not resolved with the direct discussion between the student and the school employee or employees, the student should request an informal discussion with the supervisor of the person at whom the complaint was directed.
If the complaint is still not resolved, the student must submit a written statement with regards to the nature of the complaint to the Director of Operations for review. This written statement should specify the time, place and nature of the grievance and a remedy or corrective action requested by the student. This statement should be submitted within 10 school days of the incident’s occurrence.
The Director of Operations will acknowledge receipt of the complaint and respond to the student within 3 school days after receiving the complaint. The Director of Operations will discuss the complaint and will take the necessary steps to ensure that any agreed upon solution or other appropriate action is taken.
The Institute and its administrators believe that most grievances can be resolved through this procedure. However, if the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is:

1400 West Washington, Room 260
Phoenix, AZ 85007
Phone: 602-542-5709
Website: http://azppse.state.az.us

CANCELLATION

RECORD KEEPING
An applicant rejected by the school is entitled to a refund of all monies paid.

THREE-DAY CANCELLATION:
An applicant who provides written notice of cancellation within three days (excluding Saturday, Sunday and federal or state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. No later than 30 days of receiving the Notice of Cancellation, the school will provide a refund of all student fees and tuition paid.

OTHER CANCELLATIONS:
An applicant requesting cancellation more than three days after signing an enrollment agreement and making an initial payment, but prior to entering the school, is entitled to a refund of all monies paid minus a registration fee of $200.

Refund after the commencement of classes.

1. Procedure for withdrawal/withdrawal date. A student choosing to withdraw from the school after the commencement of classes is to provide written notice to the Registrar or the Director of the school. The notice is to indicate the expected last date of attendance and be signed and dated by the student. For a student who is on authorized Leave of Absence, the withdraw date is the date the student was scheduled to return from the Leave and failed to do so.

2. Tuition Charges. Tuition charges for the enrollment period (not to exceed 12 months) will be determined based upon the student’s last day of attendance and the resulting percentage of the enrollment period completed. The percentage of the enrollment period completed is determined by dividing the number of clock hours attempted by the total number of clock hours in the enrollment period. Tuition charges and refund amounts for the enrollment period are determined as follows:

1. Before the beginning of classes, the student is entitled to a refund of 100% of the tuition.
2. After the commencement of classes, the tuition refund amount shall be determined as follows:

% of the clock hours attempted:	Tuition Refund amount:
10% or less	At least a 90% refund
More than 10% and less than or equal to 20%	At least a 80% refund
More than 20% and less than or equal to 30%	At least a 70% refund
More than 30% and less than or equal to 40%	At least a 60% refund
More than 40% and less than or equal to 50%	At least a 50% refund
More than 50%	No Refund is required

3. Books and Supplies: There is no refund for equipment, books and supplies received by the student.

4. Special Cases. In case of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may make a settlement, which is reasonable and fair.

HYPOTHETICAL REFUND EXAMPLE:
Assume that a student, upon enrollment in a 160-hour course, pays $12,000 for tuition (which includes books, materials costs, certifications and registration fee totaling $2,144). Assume that this student withdraws after completing 40 hours. The refund would be $6,856.

$12,000 /	160 =	$75 x	120 =	$9,000 -	$2,144 =	$6,856
Tuition refund	Total clock hours	Cost per clock hour	Clock hours of instruction paid but not received	Pro-rated refund	Books, materials & registration	Actual refund

For the purpose of determining the amount owed for the time attended, a student shall be deemed to have withdrawn from the course when any of the following occurs: (a) The student notifies the Institute of his/her withdrawal or the actual date of withdrawal in writing. (b) The Institute terminates the student’s enrollment. (c) The student fails to attend classes for 30 calendar days. In this case, the date of withdrawal shall be deemed to be the last date of recorded attendance.

The eligibility for a refund will not apply to a student if the following occur:

If a student withdraws after 50% of the charge period.
All of the student’s tuition and fees (total charges) are paid by a third-party agency such as federally funded employment and training programs or a vocational rehabilitation program if the student is not obligated to repay the third-party agency.
If there is a written agreement entered into on or before the date the student enrolls between the third-party agency and the institution.

FACILITIES AND EQUIPMENT

FACILITIES AND STUDENT SERVICES

The Automotive Dealership Institute is located at 6613 N. Scottsdale Road, Suite 100, Scottsdale, AZ 85250. The building, classroom, restroom and other facilities are fully accessible to the physically challenged. There is ample free parking, including reserved spaces for the handicapped. The Institute is readily accessible to public transportation.

The Institute’s modern classrooms are architecturally designed to accommodate up to 12 students. Individual student workstations are outfitted with computers loaded with F&I software. All the forms and supplies found in professional F&I offices are provided to students, along with industry-accepted printers.

There are numerous reasonably priced restaurants located within short walking and driving distances from the school. For students who live outside the area, there are nearby hotels that offer students reduced rates. For more information or to make reservations, contact the Institute directly.

Staff and faculty members are available in the event a student has a problem or concern of any nature. The Automotive Dealership Institute is committed to serving its students to the best of its ability, and ensuring that their experience is as comfortable and rewarding as possible. An instructor is always available for students who need extra help with their course work.

OTHER MATERIAL FACTS

SCHOOL’S RIGHT TO CANCEL SCHEDULED COURSE

The Automotive Dealership Institute reserves the right to postpone or cancel a class start date due to insufficient enrollment. In this occurrence, a student may request a full refund of all monies paid or apply all monies paid to the next scheduled or any future start date. The Institute reserves the right to change or modify the course contents, equipment, staff or other items as it requires. Such changes may be necessary to maintain pace with technological advances or to improve teaching procedures or methodology. In no instance will any changes diminish the competency or content of any given course or result in additional charges or fees to the student.

SCHOOL’S RIGHT TO CANCEL SCHEDULED COURSE

The Automotive Dealership Institute is open Monday through Friday from 8:30 a.m. to 5:30 p.m.

SCHOOL CALENDAR

The Automotive Dealership Institute has classes in session throughout the calendar year.