Service Advisor Training

Students who complete the Service Advisor Training course are trained on the service process, the advisor’s responsibilities, building customer rapport and creating value. They are also trained to improve performance, handle telephone procedure/objectives and overcome objections. They learn the customer interviewing process, fact finding, effective ways of documenting service, delivery and follow-up.

Service Advisor Training curriculum at ADI gives students hands-on access to a software that is built specifically for use in automotive dealership and software system, with an emphasis on utilization of the write-up screens, giving them the practical skills they need to perform the job.

Testing is frequent in Service Advisor Training so instructors can track each student’s progress. The walk around presentation consists of role playing and final video-taping. Necessary lab time is devoted to inputting and printing the report orders, with an emphasis on proper procedure. Small classroom size allows individualized hands-on training.

Service Advisor Training course consists of two comprehensive modules.

Module 1
Introduction and General Description of What Is a Service Advisor. Identifying the Advisor’s Responsibilities. Understanding the Bureau of Automotive Repair and Writing a Repair Order. Telephone Procedures and Objectives. Customer Interview Procedures. The Value of Building Rapport and Providing Solutions.

Module 2
The Sales Process. Steps and Definitions of a Sale Cycle. Steps to the After Sale Process. Overcoming Objections. Learning to Fact Find and Isolate the Objective. Realizing Value and Profit. Customer Satisfaction.

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